Piano and Flute and Acoustic Guitar

Why is on-hold music still so terrible? We’ve obviously got phone and music technology working fairly well these days, why can’t we successfully combine them into a non-iPhone¬†application?

Is there a concern that if they start providing CD quality music, people will call in just to record a swath of “Non-Specific Adult Contemporary Instrumentals vol XIV”¬†for resale on the streets of Bangkok?